Privacy Policy

This Privacy Policy explains how [AGILITIES LEGAL NAME] d/b/a HitchPoint (“HitchPoint”, “we”, “us”) handles personal information on our field-service platform (the “Platform”) and on the HitchPoint marketing website. The Platform powers branded websites, request forms, proposals, and payment pages for mobile service businesses, such as mobile RV and trailer repair businesses and technicians. When you use one of those sites, you will mainly see the service business’s name and brand. Online payments are processed by HitchPoint, so your card or bank statement shows “HITCHPOINT” with the business’s name.

1. Who is responsible for your information

• If you are a customer of a service business (for example, you submitted a repair request, signed a proposal, or paid online), the service business is the controller of your request, proposal, and job information. It decides how that information is used. HitchPoint acts as the business’s service provider (or processor) and handles that information on its behalf and under its instructions. Questions or requests about your information should go to that business first; we will help them respond.
• If you pay online, HitchPoint is the merchant of record for the payment. HitchPoint and Stripe receive your payment information and use it to process the payment, handle refunds and disputes, prevent fraud, and meet legal and tax obligations.
• If you are a business user (an owner or team member with a Platform account), HitchPoint is the controller of your account information.
• If you contact us through the HitchPoint marketing website (for example, using the business inquiry form), HitchPoint is the controller of that information.

2. Information we collect

From customers of service businesses

• Request details: name, phone number, location (including GPS coordinates if you choose to share them), vehicle or equipment details, a description of the problem, and any photo you upload.
• Proposal and signature records: the proposal you viewed, your typed name, your finger-drawn signature image, the date and time you signed, your IP address, and your device and browser information (user agent).
• Payment information: payment amount, status, refunds, and dispute records. HitchPoint, as merchant of record, and Stripe receive payment information from you. Card and bank account numbers are entered into and stored by Stripe, not by HitchPoint or the service business. We receive limited details such as card brand and last four digits.
• Messages: text message alerts and related delivery records, if the business uses them.

From business users

• Account details: name, email, phone, business name, branding, and login credentials.
• Payment account details: identity and bank details are collected by Stripe during Stripe Express onboarding. HitchPoint does not store them; we keep only your Stripe account ID and account status.
• Records of payments, Processing Fees, transfers, refunds, disputes, and any subscription charges.
• Usage and support information, such as actions taken in the dashboard and support conversations.

From people who contact us on the HitchPoint marketing website

• If you fill out the HitchPoint business inquiry form: your name, email, phone, business name, location, and message.
• If analytics are used on the marketing website: basic visit information such as pages viewed, referring site, approximate location, and device and browser type, collected through [ANALYTICS PROVIDER].

Automatically

• Technical data such as IP address, browser type, device information, pages viewed, and timestamps, used for security, fraud prevention, and keeping the Platform working.
• We use cookies and similar storage needed to log in and keep sessions secure, and analytics on the marketing website if used. We do not use third-party advertising cookies.

3. How we use information

• To deliver requests to the right business and let it respond, quote, and schedule work.
• To present proposals, record e-signatures, and keep a reliable record of what was agreed.
• To process online payments as merchant of record, transfer each business’s share to its Stripe account, retain the Processing Fee, and handle refunds and disputes.
• To send text alerts about a request when a business enables them.
• To respond to business inquiries submitted on the marketing website and contact those people about the Platform.
• To provide support, operate billing, secure the Platform, prevent fraud, and meet legal, tax, and compliance obligations, including issuing tax information forms where required.
• To improve the Platform and the marketing website using account, usage, and analytics information. We do not use customer information to market to customers on our own behalf.

4. Who can see your information

• The service business you contacted and its logged-in users can see your request, photos, proposals, signatures, and payments.
• HitchPoint platform administrators can access business accounts and their records for support, billing, payments, disputes, security, and compliance. Photos and signatures are visible only to the business’s logged-in users and HitchPoint platform administrators for support. They are not public.
• Stripe, card networks, and banks receive payment information needed to process payments, refunds, and disputes. If you dispute a charge, HitchPoint may share your signed proposal and payment records with them to respond.
• Subprocessors that help us run the Platform (see Section 5).
• Legal and safety: we may disclose information if required by law, subpoena, or court order, or when needed to protect rights, safety, or property, or to prevent fraud.
• Business transfers: if HitchPoint or [AGILITIES LEGAL NAME] is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal, subject to this Policy.

5. Subprocessors

Each subprocessor may only use the information to provide its service to us. Stripe also processes payment information, and the identity and bank details it collects from businesses, under its own privacy policy.

6. We do not sell personal data

HitchPoint does not sell personal information and does not share it for cross-context behavioral advertising. We do not use phone numbers from service requests for marketing. We use contact details from the business inquiry form only to contact people about the Platform, and you can ask us to stop at any time.

7. Text messages

When you submit a request, you agree that the service business may call or text you about that request. These are service messages, not marketing. Reply STOP to opt out of texts; message and data rates may apply. Text messages are sent through Twilio.

8. How long we keep information

We keep information while a business’s account is active and as long as needed for the purposes above. Signed proposals, signature records, and payment, refund, and dispute records may be kept longer to resolve disputes, enforce agreements, and meet tax and legal obligations. Inquiry form submissions are kept as long as needed to follow up and then deleted on request or when no longer needed. When a business closes its account, it may request an export of its records; afterward we delete or de-identify information unless we must keep it.

9. Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections, access controls, and limiting staff access to those who need it. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify the affected business and, where required, you.

10. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to not be discriminated against for using those rights. Customers of service businesses should contact the business directly about request and job information; we support businesses in responding. Business users, people who submitted the inquiry form, and customers with questions about payment information can contact us at [SUPPORT EMAIL]. We will verify your identity before acting on a request. You can use an authorized agent where the law allows.

11. Children

The Platform is not directed to children under 13, and we do not knowingly collect their information. Requests and proposals should be submitted by adults.

12. Changes to this Policy

We may update this Policy. We will post the new version with a new effective date and, for material changes, notify business users by email or in the dashboard before the change takes effect.

13. Contact

[AGILITIES LEGAL NAME] d/b/a HitchPoint
[ADDRESS]
[SUPPORT EMAIL]